FAQ
1. What is UniqueCora?
UniqueCora is an online jewelry store dedicated to offering high-quality, fashion-forward pieces that celebrate individuality and personal style. Our collections are carefully curated to include everything from timeless classics to bold statement jewelry, crafted with a commitment to sustainability and ethical practices.
2. How do I place an order?
Placing an order with UniqueCora is simple! Just browse our collections, select the items you love, and click “Add to Cart.” Once you’re ready, proceed to checkout, where you’ll provide your shipping and payment details. After completing your order, you’ll receive a confirmation email with your order details.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment gateways. All transactions are processed securely to ensure your personal information is protected.
4. Do you offer international shipping?
Yes, UniqueCora offers international shipping to many countries around the world. Shipping costs and delivery times may vary depending on your location. Please check our Shipping Policy for more details on international shipping rates and delivery times.
5. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected at checkout. Generally, orders within the U.S. are delivered within 5-7 business days, while international orders may take 10-15 business days. You will receive a tracking number once your order has shipped so you can monitor its progress.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress and estimated delivery date. If you have any issues with tracking your order, please contact our customer service team for assistance.
7. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return or exchange eligible items within30 days of receipt. All returned items must be in their original, unused condition with all tags and packaging intact. Please review our Return and Exchange Policy for more details and instructions on how to initiate a return or exchange.
8. Are your products ethically made?
Yes, at UniqueCora, we are committed to sustainability and ethical practices. We use responsibly sourced materials and work with artisans who adhere to fair trade practices. We believe in creating beautiful jewelry without compromising our environmental and ethical values.
9. How do I care for my UniqueCora jewelry?
To ensure your UniqueCora jewelry stays beautiful, we recommend the following care tips:
- Avoid exposure to water, perfume, and harsh chemicals.
- Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch.
- Clean your jewelry regularly with a soft cloth to maintain its shine.
10. Do you offer gift wrapping?
Yes, UniqueCora offers gift wrapping for an additional fee. You can select this option at checkout, and your order will be beautifully packaged and ready for gifting. If you have any specific requests for gift messages or packaging, please let us know during checkout.
11. How do I contact customer service?
Our customer service team is here to help! You can reach us via email at kellyarias73@gmail.com or by phone at `+843-505-6381. We aim to respond to all inquiries within 24 hours. You can also fill out the contact form on our website for assistance with your order or any questions you may have.
12. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has been processed, we are unable to make changes or cancellations.
13. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions to our customers. Sign up for our newsletter to receive exclusive offers, early access to sales, and updates on new arrivals. You can also follow us on social media to stay informed about our latest promotions.
14. What if I have a question that isn’t answered here?
If you have a question that isn’t covered in our FAQs, please don’t hesitate to contact us. We’re here to help and would love to assist you with any inquiries you may have.
________________________________________________________________
UniqueCora is an online jewelry store dedicated to offering high-quality, fashion-forward pieces that celebrate individuality and personal style. Our collections are carefully curated to include everything from timeless classics to bold statement jewelry, crafted with a commitment to sustainability and ethical practices.
2. How do I place an order?
Placing an order with UniqueCora is simple! Just browse our collections, select the items you love, and click “Add to Cart.” Once you’re ready, proceed to checkout, where you’ll provide your shipping and payment details. After completing your order, you’ll receive a confirmation email with your order details.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment gateways. All transactions are processed securely to ensure your personal information is protected.
4. Do you offer international shipping?
Yes, UniqueCora offers international shipping to many countries around the world. Shipping costs and delivery times may vary depending on your location. Please check our Shipping Policy for more details on international shipping rates and delivery times.
5. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected at checkout. Generally, orders within the U.S. are delivered within 5-7 business days, while international orders may take 10-15 business days. You will receive a tracking number once your order has shipped so you can monitor its progress.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress and estimated delivery date. If you have any issues with tracking your order, please contact our customer service team for assistance.
7. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return or exchange eligible items within30 days of receipt. All returned items must be in their original, unused condition with all tags and packaging intact. Please review our Return and Exchange Policy for more details and instructions on how to initiate a return or exchange.
8. Are your products ethically made?
Yes, at UniqueCora, we are committed to sustainability and ethical practices. We use responsibly sourced materials and work with artisans who adhere to fair trade practices. We believe in creating beautiful jewelry without compromising our environmental and ethical values.
9. How do I care for my UniqueCora jewelry?
To ensure your UniqueCora jewelry stays beautiful, we recommend the following care tips:
- Avoid exposure to water, perfume, and harsh chemicals.
- Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch.
- Clean your jewelry regularly with a soft cloth to maintain its shine.
10. Do you offer gift wrapping?
Yes, UniqueCora offers gift wrapping for an additional fee. You can select this option at checkout, and your order will be beautifully packaged and ready for gifting. If you have any specific requests for gift messages or packaging, please let us know during checkout.
11. How do I contact customer service?
Our customer service team is here to help! You can reach us via email at kellyarias73@gmail.com or by phone at `+843-505-6381. We aim to respond to all inquiries within 24 hours. You can also fill out the contact form on our website for assistance with your order or any questions you may have.
12. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has been processed, we are unable to make changes or cancellations.
13. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions to our customers. Sign up for our newsletter to receive exclusive offers, early access to sales, and updates on new arrivals. You can also follow us on social media to stay informed about our latest promotions.
14. What if I have a question that isn’t answered here?
If you have a question that isn’t covered in our FAQs, please don’t hesitate to contact us. We’re here to help and would love to assist you with any inquiries you may have.
________________________________________________________________